What we collect
We may collect and hold the following personal information from customers, business contacts, suppliers and other individuals with whom we deal:
- name and contact information including email address, postal and/or delivery address and telephone number (if supplied by you);
- demographic information such as postcode, preferences and interests; and
- other information relevant to customer surveys and/or offers;
What we do with the information we collect and hold
We require this information to understand your needs and provide you with a better service, and in particular for the below reasons.
- to process your transaction and deliver products to you;
- for internal record keeping;
- to improve our products and services;
- for warranty repairs on our products;
- unless you ask us not to, we may send promotional material, from time to time, to any contact details you provide to us, about our new products, special offers or other information which we think you may find interesting;
- to contact you by email, SMS, phone or mail for market research purposes, from time to time; and
- to customise the website according to your interests.
We will only use your personal information as reasonably necessary for the above purposes, unless we have your permission or are required by law to otherwise handle your information (such as to respond to an emergency). Foxy Home may disclose your personal information for the above purposes to the following people and entities:
- third-party product repair partners;
- our professional advisers, such as our lawyers, accountants and auditors;
- your employees, agents and representatives (if you are our business contact);
- if any entity wishes to purchase part or whole of our business, that entity; and
- government and regulatory authorities, and other parties if required or permitted by law.
We require these organisations to be bound by appropriate confidentiality obligations and take reasonable steps to ensure that they are aware of their privacy obligations with respect to the protection of your information.
We do not otherwise sell or provide your information to third parties.
Third Party Analytics
We use third party application tracking services such as Google Analytics and Facebook to help understand the use of our Services and Site(s).
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we collect about you. These measures include access controls to our premises and account based controls and internet firewalls for electronic data that we hold. Our staff and related personnel are only permitted to access information necessary for their duties.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to optimise the continuity of your browsing session by gathering and remembering information about your browsing preferences, including browser type, version and language, operating system, pages viewed, page access times and the referring website address. If you log in for shopping purposes, cookies will assist with remembering your shopping cart contents and log in details.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
If you have previously agreed to us using your information for direct marketing purposes, you may change your mind at any time by e-mailing us at firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect, out of date, irrelevant or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
You may request access to any personal information we hold about you by contacting us. If we refuse access, we will provide you with reasons for the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access. We may recover reasonable costs of retrieving information when you make an access request.