The product is not what I expected, can I return it?
At Foxy Home, customer satisfaction is our number one priority and we want you to love our products as much as we do. That's why we introduced the 100% Satisfaction Guarantee. If for any reason you are not 100% satisfied with your purchase, you can return your rug (in its original condition) within 14 days of delivery, for a full refund or exchange - no questions asked. Simply contact us with your intention to return you rug so we can provide you with the return delivery address. The buyer pays the return shipping fee, and the product must be returned in the original packaging via a courier company together with a tracking number. Please also allow three to five working days for a refund to be processed as this will allow time for the inspection and re-packing of the rug returned.
The product is damaged / faulty, what can I do?
If your product arrived damaged or faulty, we will happily exchange or refund in full. Simply email us on firstname.lastname@example.org with a description of the damage and a clear photo, within 14 days of delivery. If Foxy Home Staging agrees the damage is valid, we will gladly give you the option of an exchange of the same rug or a full refund.